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Oracle NetSuite Order Management – Streamline lead to cash operations

Solution Advantage

Helping organisation better manager financials, month-end-close, reporting, tax and compliance

Fast & Accurate

Oracle NetSuite’s order management capabilities help streamline your order processing by eliminating manual bottlenecks, preventing errors and establishing a smooth flow from sales quote to order fulfillment ensuring timely invoicing and payment. NetSuite’s order and billing management capabilities integrate your sales, finance and fulfillment teams—improving quote accuracy, eliminating billing errors, strengthening revenue recognition processes and driving fulfillment accuracy and efficiency.

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Features & Benefits

The process of taking, approving, scheduling, tracking, fulfilling and being paid for orders is the lifeblood of your business. NetSuite’s Advanced Order Management functionality provides unrivalled visibility into the process and helps automate many tasks to ensure that you are keeping your customers happy by hitting defined service levels, delivering on-time and from the most economical or geographically appropriate location. All of this is achieved by maintaining some simple rules allowing your users to concentrate on exceptions.

When a customer chooses to return a product, the reason they are doing so isn’t really important. What is important is that you delight them with awesome communication and efficient and clear steps in the process. NetSuite’s return material authorization feature is integrated into the customer support area and is often kicked off and managed through the support / case management area. This allows us the ability to easily track recurring issues over time and provide strategic insights through dashboard analytics.

NetSuite can be easily configured to operate in companies of all types and sizes. For larger companies where multiple people are involved in processing and fulfilling orders those duties are easily segregated. However smaller companies may often have the same person quoting, entering orders, processing shipping paperwork and invoicing—this is easily handled by simply defining user permissions and the next logical step is performed at the click of a button.

The SuiteFlow engine is an easy to use workflow design and monitoring tool that allows you to define your workflow approvals using a drag-n-drop interface. The workflow tool has the ability to interact with all of the other transactions, records and forms in NetSuite to allow you to easily enforce company approval policies and handle complex multi-tiered approval hierarchies.

Optimize profitability on an order by order basis with NetSuite’s real-time gross profit analysis functionality. Choose from multiple methods to establish item costs including last receipt, average, standard and defined to see estimated gross profitability percentages on the order as it is being entered. Each line on the order can then be identified as being at risk of challenging your company’s profitability standards.

Once an RMA number has been assigned, it’s critical to identify the next steps whether they be to advance ship a replacement, ship upon return, return for investigation / repair or even issue a refund. In all cases, NetSuite will walk you through the steps required to ensure the optimal result. Should a refund be warranted, these can be easily processed with payment being in the form of either a cheque or a credit card refund charge.

NetSuite’s warranty management functionality allows you to easily define different warranty profiles including coverage, start date, time period, etc. and apply them to specific products. Depending on the criteria, the warranty registration can be automatically generated upon shipment or delayed until the end user completes an online form or returns a card for manual processing. Should a product need to be repaired, that entire process can be managed in conjunction with case management and work orders to receive, repair and replace the unit while keeping the customer up-to-date with progress.

In an ideal world, every product that you sell will work flawlessly from the day its received throughout its entire lifecycle, however that’s not always the case. With NetSuite’s native return materials management functionality, you can easily turn a negative situation into a positive one with a quick and efficient process revolving around case management that lets everyone know what’s happening. From the first contact to let you know a return is imminent, your customer is kept up to date with email updates and access to a unique portal where they can update any additional information.

Easily create and maintain price levels with multiple quantity breaks defined at the item level. Each price level can be defaulted with a discount or mark-up to the base price and overridden as required. If you sell globally, you can define the prices in each currency for complete control of your international pricing strategy. When you need to apply changes to your existing pricing structure, NetSuite’s easy to use update tools walk you through identifying items that need to be re-priced, applying % or $ increases / decreases, establishing rounding rules and allowing you to preview the changes before applying.

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